Holds and Restraints Refresher

How do you provide a refresher training in something that most commonly requires hands-on experience? When faced with this question of providing an online refresher in defensive tactics, this was the primary hurdle.

You get creative and provide caveats.

We created this training reinforcing the idea of breaking these complex, motor manipulation skills into smaller components:
1. demonstrate in real time
2. break down each step
3.  review with another demonstration to pull the parts together.

We also provided the caveats that, first, this training was only for those who had already passed an agency approved defensive tactics course and, second, the best training is hands-on and participants should practice with a certified instructor.

Assessing Holds and Restraints Refresher

The next big question is how do you measure knowledge transfer for something that would commonly be performed. The standard 10-question, multiple-guess quiz wouldn’t be sufficient, and would be pretty much useless in this case.

Since they cannot perform the tactics as part of their training, they could identify the correct methods, if they paid attention.

Assessing in eLearning is only limited by the creativity of the designer. In this case, we used the same technique as the training itself – they had to identify the correct procedures or steps from watching videos or by arranging the steps in the correct order.

Intro to GDPR

The European Union’s General Data Protection Regulation was going into effect in May of 2018 – I had to become the Subject Matter Expert, write the content, and develop four courses in 45 days. This was the first eLearning to resolve rumors and angst within the 2,000+ front line employees who had heard about it, but did not know what it meant.